AI Experience Engineer (Conversational AI)
Upgrade
- Location
- Anywhere in the World
- Track
- Conversational AI
- Posted
- October 15, 2026
- Source
- We Work Remotely
Job description
Headquarters: Canada (Remote)
About the Role
An AI Experience Engineer owns the full lifecycle of the journeys our customers have with Upgrade's AI agent on chat, voice and email: creation, optimization, edge case handling and containment growth. They build journeys in Sierra's no-code tooling, partner with Upgrade's product groups to bring their servicing flows to the agent, and are accountable for whether the agent resolves the customer's issue safely, accurately and without a human. We are h
Skills
- Back-End Programming
- Full-Time