Senior Technical Architect

Job Category

Customer Success

About Salesforce

We are seeking an experienced Senior Salesforce Technical Architect with a strong background in Salesforce platform architecture, Agentforce, AI-powered solutions, and enterprise integrations.

The ideal candidate must have at least 5 years of hands-on Salesforce experience and a minimum of 1 year of practical experience implementing Salesforce Agentforce solutions .

The candidate will be responsible for designing scalable Salesforce architectures, building intelligent AI agents, integrating enterprise applications, and providing technical leadership throughout the implementation lifecycle.

Key Responsibilities

Salesforce Architecture & Technical Leadership

• Design and implement scalable, secure, and high-performance Salesforce solutions.
• Define technical architecture, integration patterns, data models, and development standards.
• Provide technical leadership and architecture guidance to Salesforce development teams.
• Conduct architecture reviews, code reviews, and technical design assessments.
• Ensure adherence to Salesforce best practices, security standards, and platform governor limits.

Agentforce & AI Implementation

• Design, configure, deploy, and optimize Salesforce Agentforce AI agents.
• Build autonomous and assisted AI agent solutions for customer service, sales, and business operations.
• Configure Agentforce topics, actions, instructions, and agent workflows.
• Integrate Agentforce with Salesforce Flow, Apex, APIs, and external enterprise systems.
• Implement agent grounding strategies using Salesforce Data Cloud/Data 360, knowledge articles, and enterprise data sources.
• Develop agent testing, monitoring, security, and governance frameworks.
• Work with prompt engineering, Salesforce Prompt Builder, and Einstein Trust Layer capabilities.
• Identify opportunities to improve business processes through AI-driven automation.

Salesforce Development & Integration

• Provide technical expertise in Apex, Lightning Web Components (LWC), SOQL, Salesforce Flow, and REST/SOAP APIs.
• Design integrations using MuleSoft, middleware platforms, and event-driven architecture.
• Work across Sales Cloud, Service Cloud, and other relevant Salesforce products.
• Establish CI/CD, DevOps, release management, and deployment best practices.
• Troubleshoot complex technical and performance issues.

Required Qualifications

• 5+ years of hands-on Salesforce development, implementation, and architecture experience.
• Minimum 1 year of hands-on Salesforce Agentforce experience (mandatory).
• Proven experience architecting and deploying Agentforce-powered AI agents in real-world business environments.
• Strong proficiency in Apex, LWC, Salesforce Flow, SOQL, and Salesforce APIs.
• Experience with Salesforce Sales Cloud and Service Cloud.
• Strong understanding of Salesforce security architecture, sharing models, and data governance.
• Experience designing enterprise integrations and API-based architectures.
• Working knowledge of Salesforce Data Cloud/Data 360, Prompt Builder, and Einstein Trust Layer.
• Experience in technical solution design, architecture documentation, and stakeholder communication.
• Ability to independently lead technical discussions and guide development teams.

Preferred Qualifications

• Salesforce Certified Application Architect or System Architect.
• Salesforce Certified Agentforce Specialist or equivalent current Agentforce certification.
• Salesforce Certified Platform Developer I/II.
• Experience with MuleSoft and enterprise integration frameworks.
• Experience implementing generative AI, LLM-based solutions, and retrieval-augmented generation (RAG).
• Familiarity with multi-agent orchestration, AI governance, and responsible AI practices.
• Experience working in Agile/Scrum delivery environments.

Key Skills

Salesforce: Apex, LWC, Flow, SOQL, Sales Cloud, Service Cloud, Security Architecture

Agentforce & AI: Agentforce, Agent Actions, Prompt Builder, Einstein Trust Layer, AI Agent Design, Agent Testing, LLMs, RAG

Integration: REST APIs, SOAP APIs, MuleSoft, Platform Events, External Services

Architecture: Enterprise Architecture, Solution Design, Integration Patterns, Data Modeling, CI/CD, DevOps

Mandatory Requirements

• Minimum 5 years of Salesforce experience .
• Minimum 1 year of hands-on Agentforce implementation experience .
• Proven Salesforce technical architecture and solution design expertise.
• Strong hands-on experience with Apex, LWC, Flow, and integrations.
• Ability to architect and deliver production-ready AI agent solutions.
• Strong technical leadership and stakeholder management skills.

Ideal Candidate

A hands-on Salesforce Technical Architect who combines strong Salesforce platform expertise with real-world Agentforce implementation experience and can independently design, develop, integrate, and scale enterprise-grade AI-powered solutions.