Senior Forward Deployed Engineer

Job Summary The company transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell! As a Senior Forward Deployed Engineer, you’ll deliver the company’s voice AI solutions to enterprise clients, embedding with their teams to build production-ready systems. You’ll bridge technical and non-technical stakeholders with exceptional communication, driving adoption and shaping our platform through customer insights.

Responsibilities Lead end-to-end delivery of projects using the company’s voice agent platform - from prototyping to production, communicating progress and risks clearly. Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks. Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools) Partner with sales to engage clients to gather

requirements, prototype demos, and present system designs. Scope projects, resolve blockers, and align teams with concise updates. Codify reusable patterns into tools or platform components. Translate field feedback into actionable product and GTM recommendations.

Qualifications Have 2+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical PM, Customer Success/Support engineer, Ex-founder). Have a Bachelor’s degree in Computer Science, Computer Engineering, or Electrical Engineering. Excel at communication & explaining complex technical concepts to non-technical audiences. Have delivered systems in fast-paced, ambiguous settings. Write production-grade code (Python, JavaScript, or similar). Understand LLM-powered systems and their impact on user experience. Proactively manage risks and maintain momentum under pressure. Join us if you’re passionate about deploying innovative solutions that make a real impact! Bring your expertise in enterprise systems engineering to a forward-thinking team that values collaboration, continuous learning, and technical excellence. Pay: $160,000.00 - $300,000.00 per year

Benefits: Relocation assistance Work

Location: In person