The role
Job description
Job Description: Key responsibilities * Design, develop, configure, and support Microsoft Dynamics 365 Customer Service / Contact Center solutions. * Develop omnichannel customer-service capabilities across voice, chat, messaging, and digital channels. * Configure routing, queues, agent experiences, workstreams, SLAs, and case-management processes. * Build customizations using Dataverse, Power Apps, Power Automate, JavaScript/TypeScript, C#/.NET and APIs. * Integrate Dynamics 365
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