Associate Sales Engineer

What you'll do

• Learn the Platform: Become an expert on Sierra's platform and how AI agents transform customer experiences, from agent design and workflows to integrations, so you can speak credibly with technical and business stakeholders.
• Discovery & Demos: Participate in efficient discovery calls to understand customer needs, answer technical questions (ideally in a single conversation), and grow to deliver standard product demos and account coverage for the sales team.
• Proofs of Concept: Support senior SEs in building demos and proofs of concept, and keep demo environments current and ready for customer use.
• APIs & Integrations: Educate customers on Sierra's APIs, webhooks, and integration patterns, and build and deploy scripts against a test environment on demand.
• RFPs & Collateral: Help the team respond to RFPs, RFIs, and security questionnaires, and create presentations, positioning statements, and other sales collateral.
• Partner with Sales: Advocate for your AEs and customers in internal technical conversations, join customer meetings and events, and keep CRM records and opportunity data accurate.
• Close the Loop with Product: Act as a bridge between Sales and Product, translating customer feedback into actionable input and enrolling the right customers in beta programs.
• Grow Your Craft: Complete product, sales, and process training and certifications, with structured coaching and mentorship from senior Sales Engineers.

What you'll bring

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• 1+ years of experience in a customer-facing technical role, such as pre-sales, solutions engineering, technical support, or consulting. Strong internships or early-career experience count.
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences.
• Working knowledge of at least one of: cloud software, APIs and integrations, or networking and automation systems.
• Curiosity about how businesses run and a genuine interest in building trusted relationships with customers.
• Strong written and verbal communication, organization, and attention to detail, plus comfort with CRM tools (e.g., Salesforce) and standard productivity software.
• A collaborative, quick-learning mindset: someone who treats sales as a team sport and takes feedback well.

Even better...

• Hands-on experience with APIs/webhooks, JSON, and scripting (e.g., Python or JavaScript).
• Familiarity with AI and ML concepts, workflows, or conversational AI and customer experience platforms.
• Exposure to consultative selling, or experience responding to RFPs and security questionnaires.
• A history of tinkering, whether with hardware, sensors, or side projects, that shows you learn by building.