Skills & Keywords
Job Description
Define AI performance KPIs; Define agent tools workflows and integrations; Define evaluation guardrails and responsible AI practices; Deflect tier one work and resolve routine requests end to end; Design build and tune custom AI agents; Drive continuous improvement through process reviews; Enable and configure ServiceNow agentic AI capabilities; Lead and coach agentic AI developers; Own agentic AI delivery for service management; Partner with support and cloud operations on use cases; Run day to
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