SRE Systems Engineer (TS/SCI Clearance)

About Salesforce

The Experience

• Join our Site Reliability Engineering (SRE) team, where you work alongside Infrastructure and Research and Development partners to keep Salesforce cloud services available for customers around the clock.
• With Agentforce woven into every layer of our platform, you help build resilient systems that millions of customers depend on every day.
• This role is based in Herndon, VA and is eligible for an onsite work arrangement.
• Candidates must have an active TS/SCI with Polygraph clearance.

What You'll Actually Be Doing

• Monitor customer-facing services and respond to Severity 0 and Severity 1 incidents, leading technical reviews and contributing to root cause analyses.
• Automate the detection and resolution of recurring production issues to reduce repetitive manual work.
• Contribute to compliance, resiliency, and self-healing initiatives, including destructive testing and resiliency drills.
• Partner with and mentor teammates to stay current on industry technology and drive team development.

You're Our Person If...

• You have experience in enterprise-scale internet service engineering or support, with hands-on experience using the command line on Unix variants, including Red Hat Enterprise Linux.
• You have experience with Transmission Control Protocol/Internet Protocol (TCP/IP) networking technologies and protocols.
• You have experience with incident management in a 24/7 environment.
• You write scripts in Python, Go, or similar languages and have experience provisioning and operating Amazon Web Services (AWS) infrastructure.

Even Better If...

• You have a solid understanding of IT Infrastructure Library (ITIL) service operations.
• You have experience with configuration management tools such as Chef or Puppet, and pipeline tools such as Jenkins, Bamboo, or Spinnaker.
• You have hands-on experience supporting and managing Kubernetes-based applications and services.
• You hold certifications in Linux+, Red Hat, or AWS.
• You are familiar with Agile processes and DevOps practices.

Changes to know about

• I moved ITIL to "Even Better If" because the guide says required qualifications should be findable on a resume.
• "You're Our Person If..." still has four bullets, per the guide's limit.
• "Even Better If..." now has five bullets, because I added ITIL. The guide's four-bullet limit covers responsibilities and required qualifications, so this is fine, but you can trim one if you want.
• I wrote out "Severity 0 and Severity 1" and removed the "(Sev0)/(Sev1)" acronyms, since they weren't used again.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.This position requires a USA TS/SCI with Polygraph security access level.

Posting Statement

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $176,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.