Senior Success Architect - Qualified

Job Category

Customer Success

The Experience

As a Success Architect / Sr. Success Architect on Qualified’s Customer Success team (part of Salesforce), you’ll own the successful implementation and adoption of our Agentic Marketing Platform for new and existing customers, working hands-on with Piper — our AI SDR Agent — to transform how customers run sales and marketing. This is a hands-on implementation and architecture role , not a traditional support function. Remote, based out of UK, supporting our European customer base.

What You’ll Actually Be Doing

• Architect customer solutions that integrate Qualified with Salesforce, marketing automation platforms (Marketo, Pardot, HubSpot), and GTM systems — designing lead flows, routing logic, qualification criteria, and data architecture for 30–60 day implementations
• Lead customers end-to-end through onboarding, implementation, and adoption of the Qualified platform and Piper, working across marketing and sales teams to ensure clean data, scalable processes, and measurable outcomes
• Design lead lifecycle systems — from capture through qualification and handoff — including lead scoring models, lead-to-account attribution, and multi-touch campaign tracking
• Build integrations and automations that connect Salesforce, marketing automation, and Qualified seamlessly, using APIs, webhooks, and platform-native connectors where appropriate
• Act as a trusted advisor across the customer lifecycle — running Strategic Business Reviews, driving renewal/expansion conversations, and using pipeline and engagement data to optimize performance
• Partner cross-functionally with Product, Engineering, Sales, and Marketing to bring customer feedback back into the platform

You’re Our Person If...

• You have 5–7 years of hands-on experience (Success Architect) or 7–10+ years (Sr. Success Architect) in marketing operations, revenue operations, solutions consulting, or technical implementation roles — with real depth in marketing automation and Salesforce integration
• You have deep working knowledge of Salesforce CRM and modern marketing automation platforms (Marketo, Pardot, HubSpot, or Eloqua) — not just surface-level; you should be comfortable designing lead flows, scoring logic, and integrations
• You understand lead lifecycle architecture, lead routing, attribution modeling, and data governance — the operational foundations that make Piper succeed
• You’re comfortable with technical implementation concepts: APIs, webhooks, data mapping, UTM frameworks, CRM field architecture, and HTML/CSS/JavaScript basics
• Degree or equivalent relevant experience required

Even Better If...

• You hold a Salesforce Admin certification
• You have hands-on experience with Qualified, Piper, or similar AI-driven conversational marketing platforms
• You’ve worked in a revenue operations or marketing operations role where you owned systems, integrations, and GTM tech stacks — not just managed processes
• You come from a high-growth B2B SaaS environment where you’ve managed multiple concurrent customer implementations and cared deeply about data quality and scalable processes
• You have experience with lead routing platforms (LeanData, ChiliPiper, etc.) or marketing automation workflows at scale
• You think like an architect, not just an executor — you ask “how do these systems talk to each other?” and “what data flows do we need?” before diving into the work
• You speak additional European languages — useful for supporting our broader customer base across EMEA

Accommodations

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.