Information Security Architect - CSIRT

Job Category

Enterprise Technology & Infrastructure

About Salesforce

Role Summary

This is a core investigative role on the team responsible for handling customer cybersecurity incidents — offering a unique opportunity to fight threat actors at scale. The job is investigation: driving incidents from raw log data to a defensible account of what actually happened, what the threat actor touched, and what was at risk. We want a strong, independent analyst — someone who runs to the data, builds a solid timeline from imperfect evidence, and doesn't need a senior sitting next to them to get to the answer on a well-understood incident. We are looking for people who raise the bar — if you see a broken process, you fix it; if you encounter a repetitive task, you automate it. The right person is comfortable veering from the documented playbook when an incident's attributes don't fit it — and disciplined enough to document why. Operational coordination and customer work sit on top of that investigative foundation. If you want to be right in the middle of the action fighting threat actors at scale, this is where you want to be. If you can own an investigation end-to-end and know when a case is genuinely novel enough to pull in help, this role is built for you.

Responsibilities

• Lead the analysis on investigations independently — take multi-source datasets (Splunk, CrowdStrike Falcon Next-Gen SIEM (NG-SIEM), SQL) and reconstruct what the threat actor did, what they accessed, and what was at risk, across varying Salesforce products.
• Adapt the investigative approach when standard playbook procedures don't map cleanly to the incident — document the deviation and the rationale rather than working around it silently.
• Perform log analysis independently: multi-source joins, regex parsing, and hypothesis-driven pivoting across data sources — needing no assistance beyond peer review.
• Scope advanced exfiltration patterns (Aura, GraphQL, Bulk API) on well-documented TTP types without requiring senior guidance.
• Produce accurate, complete case documentation and investigation timelines; review your own case work end-to-end before submission, catching gaps proactively rather than relying on peer review — and contribute to customer-facing reports.
• Lead investigations into ATO, credential compromise, data exfiltration, and API abuse incidents; escalate genuinely novel or multi-cloud/complex cases to a Technical Lead.
• Execute containment actions independently (credential rotation, IP blocks, OAuth revocation); escalate strategic or platform-level actions (deployment moratoriums, platform cuts) for approval and appropriate stakeholder coordination.
• Interact directly with customers through our case management system and lead standard, non-hostile customer calls — explaining log data and delivering complex technical findings clearly to non-technical audiences without requiring a senior team member on the call.
• Prepare comms requests with enough technical detail that the comms team can act on them without follow-up clarification.
• Proactively identify detection opportunities and gaps surfaced during analysis — partnering with Detection Engineering to tune existing coverage and raise net-new detection logic.
• Identify procedural gaps or friction during investigations — actively documenting updates to fix broken processes and automating repetitive workflows.
• Complete AppExchange audits and ISV investigations without senior supervision on standard cases.
• Share knowledge with the team on a regular cadence — case walkthroughs, team presentations, or documentation contributions.
• Support our AI-first initiatives — use and help improve automated agents for triage, documentation, and investigation workflows.
• Build working relationships across ITM/SSRC — Detection, Product Security, Legal — and leverage them to accelerate incident resolution.

Required Qualifications

• 5+ years in security incident response with consistent hands-on technical case work; currently performing active investigations, not purely coordinating.
• Strong, independent analytical skill under pressure. Demonstrated ability to take multi-source data and produce a correct, defensible account of incidents without hand-holding.
• Proficient log analysis — Splunk, CrowdStrike Falcon Next-Gen SIEM (NG-SIEM), and SQL, including multi-source joins and regex parsing — performed independently, with no more than peer review.
• Hands-on threat hunting — able to run hypothesis-driven hunts across large security datasets (NG-SIEM, Splunk) to surface malicious activity that isn't yet alerting, and pivot what you find into an active investigation.
• Solid hands-on experience with Account Takeover, credential compromise, data exfiltration, and API abuse incidents.
• Proactive "raise the bar" mindset — a track record of fixing inefficient processes, automating manual toil, and looking for ways to leave workflows better than you found them.
• Strong technical knowledge across systems, networks, cloud security, and forensic techniques.
• Demonstrated composure and judgment across multiple concurrent investigations.
• Strong familiarity with Salesforce products/ecosystems, or comparable multi-tenant SaaS platforms.
• Ability to lead standard customer calls and communicate complex technical findings to non-technical audiences clearly.
• Working familiarity with regional and global compliance standards (GDPR, PCI-DSS, DORA).
• Ability to drive an investigation to a clear, defensible outcome and coordinate across functions.
• Desired Qualifications
• Bachelor’s degree in Computer Science, Software Engineering, Cybersecurity, or a related technical field.
• Software development and/or detection engineering background — comfortable writing code/scripts to extend tooling, automate repetitive investigative tasks, build agentic workflows, or translate findings into detection logic. Day-to-day this role tunes rather than owns detections (see leveling note), so this