AI Prompt Engineer

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.

We are seeking a creative, analytical, and detail-oriented Prompt Engineer to design, test, and refine prompts that enable Generative AI systems to generate accurate, relevant, and high-quality outputs. This role focuses on helping AI models understand user intent and perform effectively across a variety of business use cases, including customer support, content generation, workflow automation, knowledge management, and productivity solutions.

The successful candidate will work closely with AI Engineers, Product Teams, Data Scientists, and Senior Prompt Engineers to improve AI interactions and support the development of innovative AI-powered products and services.

This role is ideal for someone who is passionate about Generative AI, enjoys experimentation and problem-solving, and wants to build expertise in one of the fastest-growing areas of technology.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES Key

Responsibilities

Prompt Development & Testing

• Design and refine prompts that improve AI-generated outputs.
• Create prompts for a variety of business and customer-facing use cases.
• Develop prompt templates and reusable prompting structures.
• Test prompt variations and evaluate performance outcomes.
• Refine prompts to improve accuracy, relevance, and consistency.

AI Output Evaluation

• Assess AI responses and identify opportunities for improvement.
• Review AI-generated content against quality standards.
• Evaluate outputs for accuracy, usefulness, tone, and alignment with user requirements.
• Identify recurring issues and recommend prompt enhancements.
• Document findings and optimization opportunities.

Collaboration & Support

• Work with technical and business teams to support AI initiatives.
• Collaborate with AI Engineers, Product Managers, and Business Stakeholders.
• Assist in translating business requirements into prompting solutions.
• Support AI testing and implementation activities.
• Contribute to prompt optimization projects and initiatives.

Documentation & Knowledge Management

• Maintain prompting resources and documentation.
• Create and update prompt documentation and libraries.
• Document prompt testing results and lessons learned.
• Support the development of prompting guidelines and standards.
• Assist with knowledge-sharing initiatives across teams.

Research & Continuous Learning

• Stay informed about developments in AI and prompting techniques.
• Research emerging prompting methodologies and best practices.
• Explore new AI tools, models, and capabilities.
• Participate in experimentation and learning activities.
• Contribute ideas for improving AI performance and user experiences.

CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor's Degree in Computer Science, Data Analytics, Information Technology, Artificial Intelligence, Data Science, Linguistics, Communications, Psychology, Cognitive Science, or a related field.
• Minimum 3 years of experience in AI, content optimization, research, analytics, quality assurance, technology, or a related field.
• Interest in and understanding of Large Language Models (LLMs) and Generative AI technologies.
• Familiarity with prompt engineering concepts and AI model interactions.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to evaluate content and identify improvement opportunities.
• Strong attention to detail and commitment to quality.
• Experience creating documentation, reports, or structured content.
• Basic knowledge of Natural Language Processing (NLP) concepts.
• Basic programming knowledge in Python, JavaScript, SQL, or similar technologies is advantageous.
• Ability to work independently while collaborating effectively within a team environment.
• Strong organizational and time-management skills.
• Curiosity and willingness to learn new technologies and methodologies.

Nice to Have

• Experience using OpenAI GPT, Anthropic Claude, Google Gemini, or similar AI platforms.
• Exposure to prompt testing, AI evaluation, or chatbot development.
• Familiarity with Retrieval-Augmented Generation (RAG) concepts.
• Knowledge of conversational AI or virtual assistant technologies.
• Experience working with content creation, research, or customer experience initiatives.
• Understanding of AI governance and responsible AI principles.
• Exposure to workflow automation or AI-powered productivity tools.
• Experience within technology, SaaS, or BPO environments.

PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

CONDITIONS OF EMPLOYMENT All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to s