The role
Job description
AI is rapidly transforming customer experience. With Agentic solutions, we have the opportunity to help our customers realize their full financial potential in ways we’re only beginning to unlock. The Digital Channels team is at the forefront of this shift, building next-generation AI experiences through a platform approach that supports our Lines of Business. As a Senior Associate of Experience Research in Digital Channels, you will play a pivotal role in shaping the user experience across our
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