Accessibility Lead Vice President - Digital Agentic

Provide strategic and technical accessibility leadership throughout the product lifecycle. You will partner with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, and other stakeholders to establish how accessibility requirements apply to conversational experiences, dynamically rendered interfaces, reusable interaction patterns, and other AI-enabled customer experiences. The Digital Accessibility team plays an important role in ensuring these emerging capabilities provide equitable and accessible experiences for customers with disabilities. You will provide guidance across design, implementation, testing, defect management, and release readiness. You will also help establish repeatable accessibility practices, documentation, testing approaches, and governance for agentic capabilities while supporting responsible innovation and appropriate human oversight.

As an Accessibility Lead Vice President in Digital Accessibility Team, supporting Digital Agentic, you will lead accessibility support for Digital Agentic initiatives, helping teams address accessibility considerations before emerging patterns scale across Chase’s digital channels. The role requires a combination of deep accessibility expertise, strong product-development knowledge, sound judgment, and the ability to lead through influence. You will help teams translate accessibility standards and human-centered design principles into practical requirements for agentic experiences in which content, controls, and user-interface elements may be generated or assembled dynamically. You will be passionate about accessibility in the digital space and lead accessibility initiatives supporting Digital Agentic experiences. You will display broad knowledge of accessibility barriers, assistive technologies, and techniques for creating accessible customer-facing web and mobile products.

The Digital Accessibility Lead is not expected to build AI models or independently develop unapproved AI-enabled solutions. The role is expected to understand how agentic and AI-enabled capabilities affect the customer experience and to lead the responsible integration of accessibility throughout their design, development, testing, and operation. Expert knowledge of current accessibility standards is a must. You will partner across product, design, technology, quality assurance, and research to apply accessibility requirements to conversational experiences, dynamic content, and interfaces that may be generated in real time. Experience resolving complex accessibility questions, creating reusable guidance, influencing cross-functional decisions, and supporting teams throughout the product lifecycle is important.

Job Responsibilities

• Serve as the lead Digital Accessibility advisor for Digital Agentic initiatives across customer-facing web and mobile experiences. Establish and communicate accessibility expectations for conversational experiences, agent-generated content, dynamically rendered user interfaces, interactive controls, notifications, task flows, confirmations, and transitions between digital and human-assisted experiences.
• Partner with Product, Design, Engineering, Quality Assurance, Research, Risk, Controls, Legal, and other stakeholders to integrate accessibility throughout discovery, design, development, testing, launch, and ongoing product improvement. Provide early accessibility guidance for concepts, prototypes, user journeys, interaction models, design specifications, reusable patterns, and technical approaches.
• Translate accessibility standards and internal requirements into actionable design guidance, technical recommendations, test expectations, acceptance criteria, and product decisions. Evaluate how established accessibility requirements apply when an agent dynamically selects, sequences, populates, or renders content and interface components. Lead technical discussions and facilitate decisions involving complex or emerging accessibility questions where existing standards or patterns may not provide complete implementation guidance.
• Develop and promote repeatable approaches for evaluating agentic experiences across assistive technologies, platforms, customer contexts, and interaction modes. Partner with QA and accessibility-testing teams to define appropriate testing methodologies for deterministic and variable agentic experiences, including validation of content, controls, focus behavior, status communication, error handling, and task completion. Support defect triage and prioritization by assessing customer impact, standards implications, severity, available workarounds, affected experiences, and release-readiness considerations.
• Identify recurring accessibility risks and use defect, testing, research, and customer-feedback insights to recommend improvements to components, patterns, product requirements, and delivery practices. Partner with the MDS accessibility lead and design-system teams to promote accessible reusable components and patterns for agentic experiences, while clearly identifying accessibility responsibilities that remain within the surrounding experience, data, content, orchestration, or implementation.
• Help establish accessibility documentation, governance, decision records, and reusable guidance for Digital Agentic teams. Incorporate findings from research with people with disabilities into product guidance and recommend opportunities for inclusive research throughout the product lifecycle.
• Coach accessibility advisors and cross-functional partners on emerging agentic accessibility considerations, helping build consistent knowledge and practices across teams. Communicate accessibility risks, recommendations, tradeoffs, and progress clearly to technical teams, product leaders, and senior stakeholders.
• Stay current on accessibility standards, assistive technologies, platform capabilities, AI-enabled experience patterns, responsible AI considerations, and relevant industry developments. Sup