Skills & Keywords
Advanced ExcelArtificial IntelligenceBenchmarkingCustomer JourneyCustomer Journey ManagementData IntegrityData analyticsJourney ManagementKPI ManagementMachine LearningMedalliaNPS
Job Description
Analyze VOC data; Analyze trends and NSC performance; Benchmark CX performance; Collaborate cross-functionally; Define KPI frameworks; Develop and enhance CX tools; Drive automation initiatives; Ensure data integrity; Evaluate and implement new technologies; Lead customer experience management; Manage complaint handling; Manage digital transformation; Optimize customer journeys; Oversee CX platforms; Produce performance reporting; Support strategic decision-making; Test new CX modules;
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