Skills & Keywords
AI AgentsAPI IntegrationAgentic AIAutomation AnywhereExcelGenerative AIIncident ManagementKnowledge BaseLLMPower AutomatePower BIPrompt engineering
Job Description
Analyze user experience feedback; Collaborate with development teams to identify recurring issues; Create support trend reports; Diagnose integration problems; Escalate complex issues with documentation; Handle incident management and service requests; Maintain support documentation and knowledge base; Monitor system alerts; Provide level 1 technical support for Developer Portal; Recommend platform improvements; Support automation programs to reduce manual effort; Track performance metrics; Trou
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