IT Support Engineer

About the role

We’re looking for an IT Support Engineer based out of our New York office. This is a hybrid role - 4 days per week on-site and one day working from home.

What You'll Do

• Device lifecycle management : assist with laptop procurement, setup, returns, and secure wiping
• Office IT support : provide on-hand support to our colleagues in our New York office, as well as support with expansions and/or office buildouts
• AV support : ensure meeting rooms and AV equipment are running reliably
• End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout.
• Onboarding : run IT onboarding calls for new joiners
• New IT projects : contribute to IT initiatives
• Automation and tooling : build automations and Slack bots to streamline repetitive work
• Documentation : write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base

What you bring

• A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
• Strong organisational skills, attention to details and a proactive mindset.
• Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)
• Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)
• Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management.
• A willingness to learn new tools and technologies quickly
• Clear written and verbal communication skills with a knack for writing helpful documentation.

Bonus

• Prior experience in a high growth / startup environment
• Experience in a customer or public-facing role
• Experience with Agentic AI tooling
• Familiarity with bash scripting

What we offer

At ElevenLabs, our biggest reward is shaping that future of voice technology. In addition, we offer:

• Stock options; we want you to have ownership in the company and share the successes that lie ahead. That’s why we offer early employees stock options as part of their compensation package.
• Extraordinary team; we favor ambitious, smart people striving for outsized impact. You’ll work on the state of the art surrounded by people with extraordinary skills and positive attitudes.
• We offer competitive compensation and stock options. We are open to candidates of varying seniority. Given the broad range, we'll be happy to discuss specific salary details during our initial conversation.
• Annual company off-sites; the last ones were in Croatia, Portugal and Switzerland.

This position will be 4 days on-site in our New York office.