Senior Customer Engineer, Bogotá, Colombia.

About Us

Customer Engineer- Bogotá, Colombia.

Local travel only in Bogota and Medellin only

About the Role

Cloudflare is on a mission to help build a better Internet. As enterprise solutions become more complex, Cloudflare is evolving how they partner with customers.

The Customer Engineer (CE) drives the technical go-to-market strategy. You act as a trusted advisor who owns the technical relationship from first discovery to long-term adoption and account growth.

Team: GTM (Go-To-Market) organization

Reports to: Regional Customer Engineering Leader

Structure: You do not hand off customers after the initial sale.

Role Type: Quota-carrying technologist using AI workflows to cut down on busywork and focus on high-value architecture.

Key Responsibilities

Technical Validation: Partner with Account Executives to lead technical discovery, build custom architectures, and run product demos and Proof of Concepts (PoCs) for Security, Networking, and Developer Platforms.

Customer Adoption & Value Realization: Oversee technical onboarding and implementation. Serve as the main contact for the customer. Monitor health scores and telemetry to speed up time-to-value and fix bottlenecks.

Commercial Accountability & Expansion: Carry a variable quota tied to new business and account growth. Lead technical Quarterly Business Reviews (QBRs) to show return on investment (ROI) to executives.

Trusted Advisory: Maintain deep relationships with key stakeholders through every stage—onboarding, maturity, renewal, and expansion.

AI Orchestration & Workflow Automation: Act as an AI-augmented engineer. Use AI agents to automate routine tasks like RFP responses, sandbox provisioning, and basic telemetry monitoring.

Minimum Qualifications

Experience

Background in a customer-facing technical role like Solutions Engineering or Sales Engineering (leveling varies by experience).

Technical Acumen: Expertise in web security, networking (DNS, routing, DDoS mitigation), cloud infrastructure, and enterprise architecture.

Commercial Mindset: Track record in a quota-carrying or revenue role with knowledge of SaaS metrics and enterprise sales cycles.

Communication: Strong presentation skills to bridge deep tech details with C-suite business strategy.

Strongly Preferred Qualifications (Good-to-Haves)

Cloudflare AI Stack

Experience

Hands-on work with Cloudflare's developer platform and AI tools (Workers AI, AI Gateway, Vectorize) [15].

Applied AI Knowledge: Experience with prompt engineering, LLM orchestration, or RAG architectures.

Coding/Scripting: Proficiency in Python, JavaScript, or similar languages for custom integration scripts and API connectors.

Compensation

Competitive base salary

Variable commission structure tied to commercial targets, adoption milestones, and account expansion

What Makes Cloudflare Special?

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.