The role
Job description
Classify and correlate failures; Collect and interpret metrics and telemetry; Convert runbooks into agentic workflows; Design and build AI agents for log analysis; Develop and test agent capabilities for ServiceNow Discovery probes and patterns; Implement guardrails and human approval workflows; Integrate LLM APIs using RAG and vector databases; Monitor discovery ecosystem health and performance; Perform troubleshooting and root cause analysis; Recommend and generate corrective actions;
Index terms